WHAT DO

WE DO

AS YOUR

PROPERTY

MANAGERS

What exactly does Property Management mean?  
Here are some answers to the questions we get asked the most.

General Questions

How are common charges collected?


All common charge payments are collected by ET Property Management Inc through our resident portal. We offer clients online payment options via e-check. To make your common charge payments: Login > Make a Payment




How are Homeowner's Association funds kept?


By law & company policy all HOA funds are kept in operating acocunts, seperate from all other funds. These operating accounts are used to collect common charge payments, and pay all bills associated with the HOA.




What is an HOA Reserve Account?


Our company requires a certain amount of incoming funds to be held for emergency repairs for the building. Each amount is determined by the makeup of the building itself and after approval from the HOA Board.




Can we use our own vendors for building repairs?


Yes! All we require is that the vendor be licensed and insured for whatever field they work in. We also have a list of preffered vendors that we've established relationships with built on integrity and craftsmanship expertise. Our relationships with them help keep your cost of repairs low.




How do you handle late common charge payments?


We provide owners with every opportunity to pay their common charges on time, including creating a monthly auto EFT payment on thier resident portal. Should the HOA board decide to apply a late fee policy, we will charge a late fee for every month an owner is late on their common charge payment. After 2 months of non-payment, the condo board will be notified of the deliquent common charges and the owner responsible for them.




How can I submit a repair request for our building?


Our online resident portal allows owners to submit a task request. The task request gets sent to our Property Manager, Site Manager and your dedicated porter. You can submit a task request by:
Login > Messages > Contact Us All repair requests will receive an estiamte for costs of repair and will need to be approved before being scheduled. Once the schedule is accepted, a 50% payment is due before the work date. The balance is due once the work is completed and inspected by the owner/requestor.




How can I report a building emergency?


If your emergency is related to fire, smoke, gas or any other hazardous substance please call 911 first then your building manager. If the work needed poses a danger or threat to fellow residents or pedestrians, call 718 413 0973 and dial 1 to reach our emergency services.




I received a bill or document that pertains to our building. How do I sent it to you?


Occassionally you will receive notices, bills, reminders, and miscellaneous building documents that need to be in our hands. You can login to your resident portal and attach a scan or an image of that document. Login > Messages > Contact Us > Attach File




What is a property manager?


A property manager is a 3rd party who is hired by an investment property owner to manage the day-to-day operations of their property, traditionally if they have tenants in place. A property manager can also be hired to manage the operations and finances of a group of apartments like a condominium or co-op building. Their exact responsibilities will vary based on the type of property they are managing, the amount they are getting paid and the terms of the management contract.




What are the responsibilities of a property manager?


Here are some common responsibilities of a property manager:

  1. Rent: Setting rent, collecting rent, and adjusting rent
  2. Tenants: Finding tenants, screening tenants, handling leases, handling complaints/emergencies, handling move outs, evictions.
  3. Owners: Collecting Common Sharges
  4. Owners: Managing reported building issues & assisting with unit issues
  5. General maintenance & repairs
  6. Maintaining the cleanliness of the building
  7. Knowledge of common by-law practices
  8. Upholding a buildings by-laws & house rules
  9. Knowledge of Landlord-Tenant Law
  10. Supervising property employees
  11. Managing the Budget, maintaining records, paying all bills associated with a building
  12. Filing taxes
  13. And much more...




What services do you offer?


ETPM offers property management collectively and separately for: Building Operations Building Maintenance Owner Services Financial Management Seasonal Clean Up Vendor Management.




How many units do you manage?


We currently have 129 ownership accounts under our management. Some of them include full services, some of them include only maintenance, and some include only financials with owner services.




What experience does your company owner have in managing rentals?


We utilize the collective experience of 40+ collective years in the industry as rental investors to increase operational and financial efficiencies of the buildings, associations and projects we manage. We own multi family units as well as our own private residences. ET also comes with 2 generations and 25 years of General Contracting experience. We provide peace of mind to our clients.




Are you currently an active real estate investor in your market?


We own investment property in New York, New Jersey and Puerto Rico.




Under what conditions can we cancel our management contract?


We lock in our fee for a 36 month period. Should at any time you feel we are not fulfilling our contract, we ask that you send in writing a 30 day notice of termination of contracted services request. We do not charge cancellation fees or penalties. In fact, that 30 day cancellation clause is for us as well. Because if we feel that a property management relationship is not working for us, we want to be able to let you know as well.




What miscellaneous fees could I be charged for the management of my property?


Our proposal includes fees pertaining to the management of a property in addition to the monthly service fee. Some additional fees may include snow removal services, supplies, buyer management, and project management.




Do you conduct property inspections and, if you do, what charge is associated with them?


Preventative Maintenenace is key with good property management. And it's at the core of how we train our team to visiually inspect every building at each visit. If you contracted with us for full property management services, this includes trash & recycle maintenance, weekly cleaning, and Sr Property Manager site inspections. Your Porter is at your building at minimum two times per week. Your Cleaner is at your building at least once per week. Your Sr Property Manager is at your building at least once per month. For those 3 days every week, each person at your building has been trained to look for and call in any possible issues. The first step in preventative maintenance is being able to detect problems visually where possible. This is included with your monthly management fee.




Do you manage/supervise building repairs/improvements?


After you have decided on a contractor and when the job will begin, the next step to planning for a building/unit repair or improvement is to ensure the hired contractor completes an Alteration Agreeement, submits a Scope of Work and submits their Certificate of Insurance that covers the hiring party, the association/building owner and management. Yes, we can Project Manage capital improvements and repairs for a service fee of $150 per site visit that pertains to the project. For larger capital improvement projects there is usually a standard Before, During & After schedule set of visits.





Menu of Services

What services are included in Building Operations?


Building Operations pertains to the upkeep of your building. Our services include:

  • Respond to physical needs of common areas
  • Maintain the general physical upkeep of the building
  • Respond to resident work order requests, concerns and complaints
  • Preventative maintenance
  • Routine building inspections
  • Maintain building supplies
  • Board-approved project management for large projects
  • Safety oversight
  • House Rules / By-laws oversight
  • Preparation of annual property overview
  • Fuel / Energy / Utility / Elevator inspection & management
  • Oversee and renew service contracts
  • Laundry facility maintenance and coin collection (where applicable)
  • Building efficiency consulting
  • Condominium / Cooperative correspondence
  • File all necessary building department documents




What services are included in Building Maintenance?


Building Maintenace pertains to the cleanliness of your buildings' common areas.

  • Trash, recycle & compost curbside placement
  • Exterior steps, entrance and sidewalk maintenance
  • Interior hallways, steps and vestibule maintenance [2 floors]
  • On call property manager for maintenance emergencies




What Services are included in Seasonal Clean Up?


Seasonal Clean Up pertains to the debris that is left behind during fall, snowfall, and anti-icing applications.

  • Monitoring of local storm and its' potential effects to properties.
  • Determine best time to begin snow clearing process and alert all owners of snow clearing timeline.
  • Clear snow from entrances, steps, walkways, driveways, and sidewalks.
  • Apply anti-icing products that are the most effective and safest to use on your property.




What services are included in Financial Management?


FInancial Management pertains to the managing of the funds that come in and out of your HOA's operating accounts.

  • Monthly common charge & other income collection
  • Bill & common element payments
  • Delinquent account management
  • Account statement to individual unit owners
  • Building accounting & reporting
  • Operating budget preparation
  • Reserve & operating account management
  • Operating account & other financial deadline alerts
  • Coordination with CPA in building audits & tax matters
  • Insurance procurement & review




What services are included in Owner Services?


We leverage the most modern tools available in our industry, creating a relationship between our company and our properties that operate more efficiently and effectively.

  • 24/7/365 contact for maintenance issues
  • Building emergency response
  • Cloud-based owner/management portal
  • 24/7 access to real time property information
  • See open work orders/correspondence
  • Financial details, including financial reports & records
  • Community message boards & contacts
  • E-payment options for common charges, maintenance, assessments and other charges